Asda website and app down leaving customers unable to log in

ASDA’S website and app appear to have gone down, leaving hundreds of customers unable to order their food shopping online.

Shoppers have reported trouble logging in to make their orders on the website and the app.

Users of the website are met with a message that reads: "Sorry, there seems to be a problem logging you into your account."

Shoppers have shared their struggles on social media, with outage tracker Down Detector recording complaints from more than 1,100 people shortly after 12.30pm.

At the time of writing, the number of complaints has dipped to around 820.

Down Detector tracks outages and said that "user reports indicate problems at Asda".

Asda has yet to officially address any issues with its app or website.

One shopper said: "Is there an issue with your app, won’t let me amend an order, now it’s booted me out and isn’t recognising log in details!"

Another tweeted: "The app and the website are both not working. I've tried the browser and app versions on 3 devices, reinstalled the app, cleared cookies etc on the browser. Still no go. @AsdaServiceTeam are you aware of this?"

A third customer said: "Does anyone know if @asda online shopping is down?? I can’t log in online or the app??"

One shopper also found that the phone number given for help logging in did not work.

The shopper said: "I’ve DM’d you as I cannot access either App or account and my 90 yr old mum RELIES on your deliveries.

"The phone number it gave me does not exist. This is seriously worrying. Please get back to me ASAP. Thanks"

Meanwhile one shopper was worried they would not be able to complete their order in the allotted time.

"Trying to login and order but unable to do so," they tweeted.

"I have a delivery slot booked and have to completer order in an hour. Plz help."

The outage appears to be country-wide, but the affected areas haven't been confirmed by Asda.

The supermarket has been replying to customers on Twitter to say it's looking into the problem.

In the meantime, customers are being advised to try the website again "shortly".

Responding to one person, Asda said: "Thanks very much for letting us know about this. We're in the process of looking into it now, so please do try again shortly."

We've asked Asda for comment and will update this story when we hear back.

Supermarkets have had a huge increase in online shoppers because of the coronavirus lockdown rules.

Online deliveries have been a lifeline for people wanting to avoid going to the shops in person, especially for the most vulnerable and those self-isolating because of the virus.

Supermarkets have rushed to add millions of delivery slots to meet demand since the start of the pandemic last year.

Morrisons recently experienced issues with card payments.

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