Royal Mail warning as delivery scam ‘still doing the rounds’ – what to look out for

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Royal Mail has seen an increase in post throughout the pandemic with many more people buying online and sending parcels to loved ones. With this has also come a number of scams that have since circulated, via email as well as text. 

One scam that Britons have been warned about has been circulating for a couple of months.

It asks you to pay an outstanding delivery fee in order for your parcel to be delivered.

The text message also includes a link, taking you to an external link posing to be Royal Mail.

One 25-year-old from Scotland revealed how she was “caught off guard” by the scam.

The woman, who asked not to be identified, explained that the link looked genuine and went on to fill in her bank details.

It was only after filling in her bank details that she realised something didn’t seem right and was warned that it could be a scam.

Trading standards officers have asked Britons not to click on the link which connects to a copycat website run by fraudsters, where personal and sensitive information can be stolen.

Royal Mail has said it would not send such texts, unless specifically requested and would use a grey card instead to tell people if any fee was required.

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The postal company has also asked people not to click on any links.

Taking to Twitter to share their experience, one person said: “Another scam to be aware of…seems to be still doing the rounds.

“It takes you to a fake website that looks genuine and asks you to pay an outstanding delivery fee of anywhere up to £3.”

Katherine Hart, from the Chartered Trading Standards Institute, said: “This delivery scam is yet another example of fraudsters attempting to make money out of the unsuspecting public. Due to the lockdowns, many millions of people rely on product deliveries, so scammers have focused their efforts on this theme.

“Also, the public must also be aware that these types of scams may come in many forms, and scammers do not only use Royal Mail branding. Indeed, in January, I commented on a similar scam that used DPD branding.

“These types of scams come in many forms, not just via text but also in emails and through the phone.”

Texts are also sent via email too but there are key things to look for when detecting if it is a scam or not.

Royal Mail said: “Check at the top. Fraudsters often use subjects or greetings that are impersonal and general, like ‘Attention Royal Mail Customer’. They may use a forged email address in the ‘from’ field like ‘[email protected]’. 

“They may even use the Royal Mail logo. None of this guarantees the email has come from us.”

Tips to avoid being caught in a scam involve turning on the spam filter on your email account.

Royal Mail said: “If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let us know by completing our online form

“If you have been the victim of a payment scam, you can get a crime reference number by reporting it to your local Police station.”

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