Family wait four months for Ryanair refund – only for cheque to BOUNCE

Family fight for four months to get £1,400 refund from Ryanair over Majorcan holiday cancelled by Covid – only for the cheque to BOUNCE

  • Paul Irvine, 41, was due to jet off to Majorca last month with his wife and their son
  • But the IT company boss was told on July 31 that their £2.7k break was cancelled
  • Family received a cheque last week, but their bank branch said it hadn’t cleared
  • Paul said he was told by the airline they would send another cheque in two weeks

A family who fought for four months to get a £1,400 refund from Ryanair over a Majorcan holiday cancelled by Covid-19 – only for the cheque to bounce. 

Paul Irvine, 41, was due to jet off to the tourist hotspot last month with his parents, wife Lisa and their 12-year-old son Bradley.

But the IT company boss was told on July 31 that their week-long, £2,700 break, which they were due to travel to on October 12, was cancelled due to the pandemic.

It took two months until the family were told they were getting a full refund on the £1,386 budget airline flights on September 23. 

Paul Irvine, 41, pictured with his wife Lisa and their 12-year-old son Bradley, had his holiday to Majorca cancelled on July 31, and has fought for four months to get a refund from Ryanair

Paul did receive a £1,336 refund back from Love Holidays for the stay at the four-star Aluasun Torrenova hotel (pictured above) in Palma Nova, Majorca

Last Thursday they got a cheque through the post, with Lisa going to the bank on the same day to cash it in. But two days later the family received a letter from the branch saying the cheque hadn’t cleared.

Paul said yesterday: ‘I was not impressed in the slightest.’

The letter from the Bank of Scotland read: ‘There is a problem with a cheque that was paid into your account.

‘You may wish to contact the issuer of the cheque for further information and possibly obtain funds by an alternative method.’

Paul, of Cowdenbeath, Scotland, added: ‘I spoke to Ryanair and they couldn’t explain why it had bounced.

‘I asked for an explanation and they could not give it. They said they would send another in two weeks but how do I know that will not bounce.

‘How many other people has this happened to?’

Paul did get their £1,336 refund back from Love Holidays for the stay at the four-star Aluasun Torrenova hotel in Palma Nova.

 

Paul originally posted about the refund online, saying: ‘Now have to call you up again to get this sorted out. What a total and utter shambles’, with social media users reacting to the post

The holiday – booked in October last year – was supposed to be Bradley’s first holiday abroad.

Paul added: ‘It looked like everything was going ahead despite everything going on with Covid-19.

‘Then we got an email from Ryanair with a confirmation of the cancellation on July 30. Ryanair said we would have to go through Love Holidays so I completed that form.

‘I then got an email with the confirmation of our refund on September 23. We got the cheque on November 19, my wife went to the bank that day to pay it in.

‘We then got a letter from the Royal Bank of Scotland confirming the cheque had been stopped by the issuing bank.’

It follows Ryanair reporting losses in July of £167millon between April and June due to the coronavirus pandemic – the equivalent of £20 per second.

Due to cancelled flights it experienced an 80 per cent drop in passengers flying with them. 

Paul, pictured with his wife Lisa, of Cowdenbeath, Scotland, said of Ryanair: ‘They said they would send another in two weeks but how do I know that will not bounce’

It follows Ryanair reporting losses in July of £167millon between April and June due to the coronavirus pandemic – the equivalent of £20 per second

Paul also posted about the refund on Facebook, tagging Ryanair and writing: ‘Would love to know what the f*** is going on with you lot.

‘Flights cancelled, leading to the holiday this year being cancelled. Waited four months for a refund. Refund cheque arrived Thursday – yay.

‘Put said cheque into bank. Letter received in the post from our bank Saturday morning.

‘Cheque bounced/was stopped by the issuing bank. What a total and utter shambles man.’

One social media user commented: ‘A cheque?! Are they still on gas lighting too?!’

Another added: ‘If there’s no lawful reason for their having stopped the cheque then you are within rights to levy an administrative fee against them.

‘They will of course, like always, dispute this but a small claims court would find in your favour.’

MailOnline has approached Ryanair for comment.

CANCELLING HOLIDAYS, FLIGHT REFUNDS AND MORE – YOUR RIGHTS EXPLAINED

PACKAGE HOLIDAYS

If the FCO says it’s unsafe to travel, tour operators will cancel your trip. You should be offered an alternative holiday or given a full refund.

If the FCO has not advised against ‘all but essential’ travel to the area, your insurance company is also unlikely to pay out if you decide to cancel or curtail your trip because of safety fears.

If you’ve booked a package holiday that might be affected by serious problems locally, but your tour operator refuses to refund you, you can argue that you are entitled to compensation.

More information here and here

FLIGHTS 

If a flight is cancelled, the airline must offer you the option of being reimbursed or rerouted (either on the next available flight or on an agreed date).

Amounts of compensation are stipulated via distance, and differs depending on how far away your destination is.

There is an exception to the right to compensation if the airline can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken by the airline.

In the event of either a cancellation or flight delay, the first thing you should do is contact the airline directly, and make it known that you’ll be claiming compensation.

If the flight operator doesn’t resolve the matter, you should then contact the Civil Aviation Authority.  

More information here. 

For more on the Financial Conduct Authority’s expectations of insurance firms amid the coronavirus crisis click here. 

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