ROYAL Mail has been hit so hard by Covid that more than two million Brits did not get a single letter last month.
Almost one in 20 people — about 2.3 million — say they received no post for the whole of January.
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Royal Mail is still working through a huge Christmas backlog after being deluged with parcels and while social distancing has reduced capacity.
It meant nearly one in three people saw delays in sending or receiving letters during January, research by Citizens Advice has found.
The hold-ups have led to one in 14 people suffering knock-on effects such as being unable to pay a bill, or missing a GP appointment or job interview.
Alistair Cromwell, acting chief executive of Citizens Advice, urged Royal Mail to be more upfront about delays.
He said: “We know postal workers have worked tirelessly to ensure we can all stay connected.
"But letter delivery is a vital public service, relied on by many for bills and other critical information.”
Royal Mail said: “We are disappointed by the Citizens Advice findings.
"They do not correlate to our own internal data, which shows our performance improving.”
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